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Everything you need to know about your stay with us

When can I check in, and when do I have to check out? What do I need to know about cancellations? We give you answers to these and many more questions on this page. If you have further queries or wishes regarding your stay, please feel free to contact us by telephone on +39 0472 415110 or by e-mail at info@kesslers.it.

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Arrival and departure

On the day of your arrival, your chalet or apartment will be ready for you from 3 p.m., and we kindly ask you to vacate it by 10 a.m. on your departure day. You can also check in later by prior arrangement.


Once you’ve made your booking, you’ll need to pay a deposit of 40% of the total amount. We kindly ask you to transfer the deposit to our bank account. You can find all details in your booking confirmation.


Upon prior agreement, you are welcome to bring your pet with you to Kessler’s Mountain Lodge. We charge €39.00 in a chalet and €29.00 in an apartment per night.

Minimum stay

Depending on the season, a minimum stay of three or seven nights is required. You’ll receive further information regarding this when you make an enquiry/booking.

Children’s rates

The following children’s rates apply in the chalets:

0 to 1 years old: stay for free
2 to 5 years old: €55.00 per night
6 to 13 years old: €80.00 per night
From 14 years old: €98.00 per night

The following children’s rates apply in the apartments:

0 to 1 years old: stay for free
2 to 5 years old: €53.00 per night
6 to 13 years old: €58.00 per night
From 14 years old: €80.00 per night

the prices include breakfast


All our rates are for two people per chalet or apartment (minimum occupancy). For each additional person in a chalet or an apartment, we charge an extra fee of €60.00 per person in the apartments and €90.00 per person in the chalets (children up to 1 year old stay for free).

Our breakfast basket is included in the rate. In the apartments, this can be cancelled if you wish.

Kessler’s best rate guarantee

Book early and get better rates at Kessler’s Mountain Lodge! You can book our chalets and apartments at flexible rates that change constantly. That means: Get your dream chalet or apartment at the best rate, but be quick!

Travel cancellation insurance

We recommend taking out travel cancellation insurance. This offers comprehensive cover in the case of late arrival, cancellation, and other circumstances that are beyond your control. You can find more information here.

Cancellation conditions

For cancellations up to 30 days before planned arriva: the deposit will be retained, and will be credited for a later booking.

For cancellation up to 8 days before planned arrival, we charge 70% of the value of the stay.

For cancellation 7 days or less before the planned arrival, we charge 90% of the value of the stay.

In the event of a no-show, we will charge the full price of the stay.

In the event of early departure or late arrival, we will charge the total value (100%) of the agreed daily price for each day not used.

Interim cleaning

The final cleaning of your chalet or apartment is included in the price of your stay. If you would like to have it cleaned during your stay, the following rates apply:

  • Apartment: €65.00
  • Superior chalet: €105.00
  • Premium chalet: €130.00

Kitchen equipment

Coffee machines (mocha, filter coffee and Nespresso tabs), dishwasher, induction stove, refrigerator, oven, tea towels, pots, crockery and cutlery, spices (salt and pepper). There is also a toaster and a kettle available upon request.

Bathroom equipment

Make-up mirror and make-up wipes, hairdryer, soaps and vanity set.

For a small fee we also offer

  • Laundry room in the general area with washing machine and dryer (coin-operated) and ironing facility
  • Charging station for electric cars - Wallbox
  • New e-bikes for rent (except December/January)
  • Various massages that are held directly in the chalet/apartment (on request)
  • Transfer from train stations Franzensfeste and Brixen
Kessler’s Mountain Lodge
The Hofmann family // Via Schlossergasse 60
39040 Naz-Sciaves // South Tyrol | Italy
VAT no.: IT02675490219
T +39 0472 415110 // info@kesslers.it