Frequently asked questions about Kessler’s Mountain Lodge in South Tyrol
Planning a holiday in one of our chalets or apartments in Natz-Schabs near Brixen? Here you’ll find answers to frequently asked questions about booking, arrival, facilities and your stay at Kessler’s Mountain Lodge. If there’s anything else you’d like to know, we’re always happy to help.
Arrival and your stay
Where is Kessler’s Mountain Lodge?
Kessler’s Mountain Lodge is located on the apple plateau of Natz-Schabs near Brixen, in South Tyrol’s Eisack Valley. Enjoy a peaceful holiday with views of the Dolomites. Our address is Schlossergasse 60, 39040 Natz-Schabs, South Tyrol, Italy.
What are the check-in and check-out times?
Your chalet or apartment is ready for you from 3:00 pm on your arrival day. On your departure day, please check out by 10:00 am.
Is late check-in possible?
Yes, late check-in is possible by prior arrangement. Please let us know before you travel so we can coordinate your arrival.
Is there a minimum stay?
The minimum stay is three or seven nights, depending on the season. You’ll find out which minimum stay applies to your preferred dates when you enquire or book.
Do you offer a transfer from the train station?
Yes, we offer a transfer service for an additional charge from Brixen and Franzensfeste train stations to Kessler’s Mountain Lodge. Please tell us your arrival station and time so we can arrange your transfer.
Booking, rates and breakfast
How many guests do the accommodation rates cover?
Our accommodation rates are based on two guests per chalet or apartment, which is the minimum occupancy. Each additional guest aged 14 or over costs €98 per night in a chalet or €80 per night in an apartment. The rates for younger children are listed below.
Is breakfast included in the price?
Yes, the breakfast basket is included in the price of your stay in both our chalets and apartments. If you’re staying in an apartment, you can choose to opt out of the breakfast basket.
What are the rates for children?
The following rates apply to children and additional guests, per person per night, including breakfast:
| Age | Chalet | Apartment |
|---|---|---|
| 0–1 years | Free | Free |
| 2–5 years | €55 | €53 |
| 6–13 years | €80 | €58 |
| 14 years and over | €98 | €80 |
How much is the deposit?
A deposit of 30% of the total booking amount is due when you book. Please pay by bank transfer using the bank details provided in your booking confirmation.
Why can accommodation rates change?
Chalets and apartments at Kessler’s Mountain Lodge are offered at flexible rates that may change over time. Booking early can pay off: planning your holiday in advance can help you secure a lower rate.
Cancellations and travel insurance
How long can I cancel my stay free of charge?
You can cancel your stay free of charge up to 30 days before your scheduled arrival. After that, the following cancellation charges apply:
| Cancellation date | Charge |
|---|---|
| 29–8 days before arrival | 70% of the total stay |
| Within 7 days of arrival | 90% of the total stay |
| No-show | 100% of the total stay |
What happens if I arrive late or leave early?
If you arrive later or leave earlier than booked, we charge 100% of the agreed daily rate for each unused day.
Do you recommend travel cancellation insurance?
Yes, we recommend taking out travel cancellation insurance. Depending on the policy terms, it may cover situations such as cutting your trip short or delays beyond your control. You can find details of coverage and conditions at Europäische Reiseversicherung.
Holidays with pets
Are pets allowed in the chalets and apartments?
Yes, pets are welcome at Kessler’s Mountain Lodge by prior arrangement. Please let us know before booking if you would like to bring your pet.
The additional charge per night is:
- Chalet: €39
- Apartment: €29
Facilities and cleaning
How are the chalet and apartment kitchens equipped?
Our kitchens have everything you need for a relaxed self-catering holiday: an induction hob, oven, fridge, dishwasher, cookware and tableware. Tea towels, salt and pepper are also provided.
For making coffee, you’ll find a moka pot, a filter coffee machine and a Nespresso machine. A toaster and kettle are available on request.
What amenities are provided in the bathroom?
The bathroom includes a hairdryer, make-up mirror, make-up removal wipes, soaps and a vanity kit.
Are the chalets and apartments cleaned every day?
Daily cleaning is not provided for shorter stays. For stays of five nights or more, a mid-stay cleaning service is included. This takes place halfway through your stay and includes fresh towels.
Can I book an additional clean during my stay?
Yes, additional cleaning is available for the following charges:
| Accommodation | Price per additional clean |
|---|---|
| Chalet Premium | €130 |
| Chalet Superior | €105 |
| Chalet Romantik | €90 |
| Apartment | €65 |
Is final cleaning included in the price?
Yes, final cleaning of your chalet or apartment is already included in the price of your stay.
Can I do laundry during my stay?
Yes, there is a shared laundry room with a coin-operated washing machine and tumble dryer. Ironing facilities are also available.
Additional services
Is there an electric vehicle charging point?
Yes, you can charge your electric car at Kessler’s Mountain Lodge using our wallbox for an additional charge.
Can I hire an e-bike?
Yes, e-bikes are available to hire for an additional charge. E-bike hire is not available in December or January.
Can I book a massage in my chalet or apartment?
Yes, a selection of massages in your chalet or apartment is available on request for an additional charge. Please contact us to arrange your preferred appointment.
Still have a question?
We’re happy to help you plan your South Tyrol getaway.
Phone: +39 0472 415110
Email: info@no-spam.kesslers.no-spam.it
We look forward to welcoming you!
The Hofmann family
and the entire Kessler’s Mountain Lodge team